Refund policy

Last updated: 17 June 2026

Our goal is for you to be fully satisfied. Here, in full transparency, is how refunds work for a digital product delivered immediately.

1. The principle

As the reveal is digital content generated and accessible immediately after payment, the 14-day right of withdrawal does not apply once the reveal is created, in accordance with Article L221-28 of the French Consumer Code (see Terms of Sale, article 6). You confirm this at the time of payment.

2. We refund in these cases

We issue a refund (or a free correction, as you prefer), in particular if:

• a technical problem on our side prevents access to your reveal;
• the delivered product does not match what was described;
• a double payment or a billing error is found.

3. What does not qualify for a refund

• a typing error on your part (name, message…) — write to us, we’ll gladly correct it;
• simply changing your mind after the reveal has been generated;
• an incompatibility due to a very old device or browser, when the product otherwise works normally.

4. How to request a refund?

Write to us at contact@virtureveal.com, stating:

• the date of your order and the email used for payment;
• your reveal link (if available);
• a short description of the problem (a screenshot helps a lot).

We aim to reply as quickly as possible. If a refund is approved, it is made via Stripe to the original payment method within a few business days.